Monitor O365 with SCOM 2 (2 of 4)

As always with SCOM, the right Management Pack is required 😉

Active 365 MP by NiCE can track and monitor various aspects of the M365 suite.

The Management Pack

Core is a small executable runs on an OpsMgr Management Server or a OpsMgr – Gateway and performs the tests and synthetic transactions.
Only a few configuration steps are required 🙂

Active 365 MP Architecture

Two different monitoring modes are available.
If all Mailboxes have been already migrated, Online only Mode is the correct option. – Both support proxies. The architecture looks as below:

If Mailbox migration is still ongoing – or if some Exchange resources need to be kept on-premises, the hybrid mode fits.

Discovery

To make SCOM aware of your M365 tenant, some preparation steps are required.

User accounts with permissions on a SharePoint site, OneDrive and a Mailbox are needed. Additional permissions are configured within Azure Active Directory / Enterprise Applications.

Information about the user accounts need to be stored in configuration files.

Monitors

After details about the M365 tenant have been discovered, corresponding objects are created and appear in the diagram vies. Monitors can be enabled to perform many different tests to ensure and measure service availability.

M365 / Exchange (ExO pure or Hybrid)
– EWS Response Availability / Time (msec)
– Autodiscover Retrieval Availability
– Mailbox Logon Availability / Duration
– Free / Busy Check
– Mailbox Send & Receive Availability
– Mailbox Receive Latency
– Autodiscover Retrieval Duration
– Service Health Status  
M365 / SharePoint Online
– SpO Logon Latency
– SpO File Up- and Download Check
– SpO Log On Latency
– SpO Health Score
– Request Duration
– IIS Request Latency
– SpO Site Availability
– SpO Storage Usage (GB) Summary
– SpO Service Health Status  
M365 / OneDrive
– OneDrive Log On Latency
– OneDrive File Up- and Download Check
– OneDrive Availability
– OneDrive Service Health Status    
M365 / Teams
– Monitor Teams Chat
– Test LightTeam Chat Availability
– Team Service Health Status  

M365 Monitors – All Services Health Rollups

M365 Monitors – All Services Health Rollups
All M365 Services health rollups of all configured monitors with proxies to simulate different (user-) locations.

M365 – Exchange – Health State and Rollup

Monitors allow customization of thresholds as the default do not suit every environment. If needed, alerting can be enabled to notify about a decreasing performance or loss of service.

Performance Rules

Most transactions that are realized as a Monitor also store the retrieved value and allow reporting via graph plotting and understand trends.

E.g. Rules track Receive Latency, File Up- and Download Time and Request Duration

On Tenant Level:
– Active M365 License Units
– Consumed M365 License Units
– Warning M365 License Units
– Active Users
– Available M365 Licenses
– Identity Service Health, MDM Service Health, M365 Portal Health, M365 Client Application Health, Subscription Health, Number of ExO Mailboxes and others

On Services Level:
M365 – Teams Chat – Performance from 3 Proxy locations

This rule performs simplified test of Teams Chat features using the Graph API

M365 – Exchange Online – Number of Failed Free Busy checks

This rule performs simplified test of Teams Chat features using the Graph APIThis performance rule measures the quality of service (QOS) of the Exchange Online tenant by probing different Exchange Online Mailboxes for availability using resource sharing.

M365 – SharePoint Online – Upload speed from 3 Proxy locations

This performance rule tests upload file to SharePointSiteCollection via Web API

Proxy Locations

To simulate the speed and connectivity from different points in the organization, proxy locations can be configured. As the name states, it is based on web-proxy services that need to be stored in a configuration file.

Based on this information then, tests and probes are sent via the web-proxies, too.

Good to know

Note: By the time of writing, the Active 365 MP is version 3.1. At October 2020 NiCE released already version 3.2!

Download: https://www.nice.de/active-365-mp/

Monitor O365 with SCOM 1 (1 of 4)

Microsoft 365 is a managed service which offers Exchange, SharePoint, Teams, OneDrive and many more services worldwide. With it, responsibilities of IT staff evolved and changed.

Monitoring however is still a crucial aspect. In this short article, I will explain why SCOM a perfect solution for this is.

Monitoring – What and Why?

With M365, IT staff do not need to take care anymore of VMs, Windows patching, configuring the global mail-routing or managing the SharePoint farm. Microsoft is doing it all, so why bother with monitoring?

Although all runs in the cloud, these are still usual applications. They have bugs, they fail from time to time, respond slowly and perhaps behave weird. – All like before 😉

You might have found you already in the situation that a user called and complained about poor SharePoint performance. Another user called and mentioned that the whole Australian team cannot make Teams calls. Perhaps the secretary of the CEO called nervously mentioning she can’t book appointments because Free & Busy is not working well.

Microsoft plays an open deck here and shares news about outages with world. – There is a twitter account which tells things like:

Microsoft 365 Status @MSFT365Status | 2020-07-14
We’re investigating an issue affecting access to SharePoint Online and OneDrive for Business that is primarily impacting customers in EMEA. Additional details can be found in the admin center under SP218450 and OD218456.

In the M365 Admin portal we have a section about “Service Health”. In it we can find messages like:

A very limited number of users may intermittently be unable to access Exchange Online via any connection method

… but is that affecting us in this moment?

So, we can only look sad and tell our users’ that we’re opening a ticket? Luckily, we can do more 🙂

Requirements

Your environment needs to be at least running SCOM 2012 R2. Either a Management Server or a SCOM- Gateway needs to be able to reach Microsoft via Internet. – Proxies are supported, too.

The hard monitoring work is done by NiCE Active 365 MP. The beautiful visualizations are leverage Squared Up for SCOM. – Last piece is the free Data On Demand Management Pack ( always up to date via MP Catalog ) which is used to retrieve M365 meta information to provide more context.

Good to know

Using Squared Up’s Open Access dashboards can be consumed by every user.
No licenses are required. 🙂